Policies & FAQ’s

Policies

FAQ’S

  • Deposits are non-refundable and are required to secure your appointment. This deposit will be credited toward the total cost of your service on the day of your appointment. The remaining balance is due on the day of your procedure and can be paid via Zelle, Venmo, cash, Visa, Mastercard, or Discover. American Express is not accepted.

    Deposits are non-transferable between locations. If you book at one location, all prepaid sessions for that service must be completed at that same location. Deposits can only be held for up to 1 year.

    Please make sure to read the FAQs and contraindications for your service before booking.

    All payments, including deposits and prepaid sessions, are final. There are no refunds under any circumstance.

  • Appointments are available at both Riverside and Lake Forest studios. These studios operate independently from one another.
    Deposits and prepaid sessions are not transferable between locations. If a deposit or prepaid session was placed for an appointment at one location, that appointment must take place at that same location.

  • One reschedule is allowed with more than 5 days notice from your original appointment date, and must be used within 3 months.
    Additional reschedules or changes will incur a rescheduling fee of 20% of the total service cost.
    I work by appointment only, which means when I schedule you, that time is set aside just for you. Last minute cancellations or reschedules affect my ability to fill that time. I always try to be as accommodating as possible, so please be mindful of this and respect the time reserved for you.

  • Canceled appointments result in the loss of your nonrefundable deposit or prepaid session, no exceptions. A new deposit is required to rebook.

  • No-shows or ghosted appointments will lose their deposit and be charged 100% of the service cost. If your appointment was part of a prepaid session, that session will be lost.

  • Arriving 15 or more minutes late means forfeiting your deposit and appointment.
    Running late? Text ahead: 951-275-7894

  • Unused prepaid sessions are non-refundable and must be used within one year of the first session date. If you fail to show or reschedule with less than 5 days notice that session will be forfeited.

  • No guests in the service room unless authorized by me in advance.
    No children allowed, for liability purposes.
    Bring only what you need (phone, keys, wallet).
    Wear something loose and comfortable.

  • Please stay off your phone while I'm working on you. My full attention goes into your session, and I ask for the same in return. Please plan your schedule with plenty of time around your appointment. If you're rushing to get to something else, I'm not able to give the session the time and care it deserves, and you won't get the best result or experience.

  • Results vary based on skin, healing, and aftercare. If tissue does not retain pigment as expected, no refunds are issued for necrotic or non-retaining tissue.

Scar Camouflage

  • Scar camouflage is a buildable service that requires a minimum of two sessions and can vary up to five or more depending on the contrast of your scars and how well the scar tissue responds to and retains ink. Depending on the color of your scars I use one of two techniques. For lighter scars I create a custom ink formula using permanent tattoo inks, color matched as closely as possible to your natural skin tone, and tattoo directly over the scar. For darker scars I use a neutralizing technique with permanent tattoo inks to soften and balance the discoloration.

  • Scars must be at least 6 months old and fully healed before we can begin treatment. If your scar is not yet fully healed we will need to wait longer regardless of age.

  • All kinds of scars including but not limited to surgical scars from mastectomy, tummy tuck, C-section, BBL, facelift and lipo, as well as scars from injuries, accidents and self-harm. Please note that keloided scars must be treated with steroid injections and fully flattened before camouflage can be performed.

  • There is no downtime. You can return to your normal activities right away, with a few exceptions:

    No sweating or heavy activity for 5 days
    No submerging the area in water, pools, jacuzzis, saunas, etc. for 2 weeks
    No tanning the area for 30 days

    Plan your sessions accordingly around these windows. The day of your appointment, you'll go home with written, detailed aftercare instructions.

  • Scar camouflage is designed to significantly improve the appearance of your scars, not eliminate them entirely. If you look closely, especially on textured scars, some visibility may remain. That said, results are often dramatic and genuinely life-changing.

  • Because we create a completely custom pigment blend to match your natural skin tone, it is essential that you are not tanned at the time of treatment. Please come in as close to your natural skin color as possible.

  • Scar tissue is different from healthy, untouched skin. It's damaged skin, so it's fibrous and doesn't always retain ink evenly or as well. Because of this, I always tell my clients to expect at least two sessions, and we can add more as needed.

    It also depends on how much contrast there is between the scar and your surrounding skin. The more contrast, the more sessions it typically takes, along with how well your scar tissue retains ink.

    Every scar heals differently, so I can't guarantee an exact number, but most clients typically need somewhere between two to five sessions total.

    Sessions are 4-8 weeks apart and may be extended if you are someone who is prone to PIH (post-inflammatory hyperpigmentation)

  • After the 60-day healing period your skin will tan naturally. The camouflaged areas will remain the color they were when treated and will not tan. The contrast between your tanned skin and the treated areas will actually be less noticeable than it was before treatment.

  • Results last an average of 5 years or more depending on sun exposure, skin type and adherence to aftercare instructions. Keep in mind that scar tissue does not retain ink as well as healthy skin, so results can vary from person to person and touch-ups may be needed sooner for some clients.

  • The inks I use are of the highest quality, sourced from reputable manufacturers with a long history of safe use. While tattoo inks are not directly FDA-approved, the manufacturers are regulated to ensure safety.

  • Pregnant or breastfeeding. Active skin cancer on the treatment area. Currently undergoing chemotherapy or radiation. Uncontrolled diabetes. Known allergy to metals or tattoo inks. Active infection of any type. HIV, Hepatitis, or any other transmittable blood condition. Currently on Accutane or retinol, must be off for 12 months. Currently taking blood thinners. Active hives or herpes on or near the treatment area. Scleroderma or prone to keloids.

    The following conditions require a doctor's approval: Hemophilia or bleeding disorders. Cardiac disease or abnormalities. Telangiectasia or erythema. Collagen Vascular Disease. Currently on a micro-dose of Accutane.

Areola & Nipple Tattoos

  • At least 6 months after your last breast reconstruction surgery and with doctor clearance. If you experienced complications, had radiation, or your breast tissue and scars do not appear fully healed we will wait longer. I understand this can be frustrating, but your safety is always my priority. Tattooing too soon, even with doctor clearance, can result in additional scarring and poor ink retention.

  • An areola tattoo avoids additional surgery and new scarring, offers an easier healing process, and allows for fine detail and color work that surgery simply cannot achieve. Surgical nipple reconstructions also tend to flatten over time whereas tattoos maintain their appearance.

  • We typically complete your areola and nipple tattoos in two sessions, scheduled 7 to 10 weeks apart. This gives your skin the time it needs to heal beautifully between visits. The first session lays the foundation and the second is where we refine, add detail and perfect everything. In some instances, if the breast tissue is too thin or sensitive, we may need to work more slowly and complete your results over additional sessions. I want your experience to feel safe and comfortable every step of the way, and taking our time is always worth it.

  • There is no downtime. You can return to your normal activities right away, with a few exceptions:

    No sweating or heavy activity for 5 days
    No submerging the area in water, pools, Jacuzzis, saunas, etc. for 2 weeks
    No tanning the area for 30 days

    Plan your sessions accordingly around these windows. The day of your appointment, you'll go home with written, detailed aftercare instructions.

  • In most cases this service is relatively pain-free, as the breasts are often numb following surgery. Every person's experience is different though, and some sensitivity may still be present in certain areas. If needed, a secondary numbing agent can be applied during the session to keep you as comfortable as possible. Your comfort matters deeply to me and we will always go at a pace that feels right for you.

  • In some instances yes, but it depends on how saturated the previous work is and what color it has faded into over time. Please reach out and submit a photo in advance so I can assess what we are working with and determine if I can help you.

  • We will start by sitting down together to discuss size, placement, nipple style and color. For a unilateral mastectomy we match the natural areola as closely as possible. For a bilateral mastectomy we discuss placement, shape and size and draw everything on to create balance and symmetry. Once you approve the design we begin. Sessions typically take 1.5 to 3 hours. You will go home with an aftercare kit and written instructions, and before you leave we will schedule your second session. I want you to feel informed, comfortable and cared for from the moment you walk in.

  • Absolutely. Your safety and comfort are everything to me. I provide a private, clean and sterile environment and use disposable needles and equipment for every single appointment. You will never have to worry about that here.

  • This is a question I hear often and I want you to know it is a completely valid one — especially for anyone who has already been through a cancer journey. The inks I use are of the highest quality, sourced from reputable manufacturers with a long history of safe use. While tattoo inks are not directly FDA-approved, the manufacturers are regulated to ensure safety.

    As for cancer risk, there is currently no scientific evidence that tattoo inks cause cancer. It is also worth considering that in our daily lives we are exposed to countless chemicals through food, skincare, household products and the environment — many of which carry far greater documented risks. That said, I never want to minimize your concern. If you have specific health considerations or are currently under a doctor's care, I always encourage you to have that conversation with your physician before booking. Your peace of mind matters just as much as your results.

PMU Lightening & Removal

  • Saline lightening works through the process of osmosis. A specialized saline solution is tattooed over the existing pigment, drawing the ink to the surface of the skin where it naturally lifts away as the skin heals. It is important that scabs are kept dry and allowed to fall off naturally — please do not pick them as this can affect your results.

  • I use Li-FT Saline Lightening Solution — a non-chemical, non-acid, high salt-based solution made with sea salt, lemon seed extract, orange seed extract, aloe vera and sterile water. It is certified vegan and safe for all skin tones and ink colors.

  • Saline lightening may require up to 10 sessions for older or more saturated PMU, with a minimum of 8 weeks between sessions. Results are progressive — each session brings the pigment closer to the surface until it lifts out. Patience is key with this process and I will be with you every step of the way.

  • Complete removal cannot be guaranteed as results depend on many variables including ink depth, color and skin type. However significant fading is achieved in most cases and with each session we work toward the lightest and cleanest result possible. If faster results are your priority, laser treatments tend to work more quickly than saline lightening. We can discuss which option may be best suited for your specific situation during your consultation.

  • Emergency removal is for clients who have had permanent makeup applied within the last 48 hours and are unhappy with the results. Using the same osmosis process we work quickly to lift as much freshly implanted pigment as possible while the ink is still fresh. Please contact me immediately after your procedure — time is absolutely critical with this service.

  • Typically 1 to 2 sessions if performed within 48 hours. If more than 48 hours have passed we must wait 8 weeks before beginning standard saline lightening treatments. Please keep in mind that complete removal is not guaranteed but we will do everything possible to give you a better result

  • Pregnant or breastfeeding. Active skin cancer on the treatment area. Uncontrolled diabetes. Known allergy to metals. Active infection of any type. HIV, Hepatitis, or any other transmittable blood condition. Currently on Accutane or retinol, must be off for 12 months. Currently taking blood thinners. Hemophilia or bleeding disorders. Active hives or herpes on or near the treatment area. Scleroderma or prone to keloids. Botox or fillers in the treatment area within the last 2 weeks. Chemical peels within the last 4 weeks.

    If you're hoping for guaranteed full removal, saline lightening may not be the right fit, results vary and complete removal can't be promised. We can talk through your goals and whether laser treatment might suit you better during your consultation.